Question 1

MEMBERSHIP

Accepted Answer

Membership cards are issued to members only. Cards must be displayed at the reception desk each time you enter the Club. Your membership card is not to be used by friends or relatives. Infraction of this rule will result in immediate expulsion from the Club. New membership cards may be picked up at the reception desk within one week of joining. Your photo will be taken at this time and will be in the computer for identification. Lost cards must be replaced and a $10 replacement fee will be charged.

Question 2

TYPE OF MEMBERSHIP

Accepted Answer

Due to COVID-19 closure, Paid in Full membership expiration dates will be extended for the duration of the time the facility will be closed.  Paid in Full memberships are nonrefundable.
 
Virtual Memberships are a separate service from membership offerings within the Club.  These memberships are nontransferable.
 
An Individual Membership is a membership for one person. An Add-On Membership is for a spouse, domestic partner, or dependent (ages 14-23 years). In the event that the primary Member terminates his/her membership at the Club, the add-on will revert to the prevailing individual dues rate for that membership type.

Question 3

GUESTS

Accepted Answer

A guest may enter the Club after following these procedures:
All guests must display photo identification and register at the front desk before entering.
All guests must be at least 16 years old and be accompanied by a member while on the premises; a parent or legal guardian must accompany guests under the age of 18.
The current guest fee must be paid upon registering or a valid guest pass must be presented.

Question 4

VALUABLES

Accepted Answer

For your protection please leave your valuables at home. We strongly suggest that you not leave valuables visible in your car either. Our lockers are not designed to protect your valuables. If you do use our lockers please keep your key with you at all times. Do not pin it to your towel or bathing suit. Any personal items left overnight in daily lockers will be emptied and placed in the lost and found. Items are held in the lost and found for 60 days before they are donated. We do provide small lockers downstairs for your keys, cell phone or wallet. The Club is not responsible for personal items lost, stolen or missing.

Question 5

LOST & FOUND

Accepted Answer

The Club shall not be responsible or liable to members or their guests for articles damaged, lost or stolen in or about the Club, in lockers, or for loss or damage to any property, including but not limited to automobiles, and the contents thereof. Lost and found articles are placed in an accessible public area. Lost and found articles not found to be of value are accessible by request at our front desk. Lost and found items of value such as wallets, jewelry and electronics are kept locked and secure and must be claimed in person with ID with one of our managers. Lost and found items will not be confirmed over the phone and are held for a maximum of 60 days before they are donated. The Club cannot and will not store personal belongings for members in the Club.

Question 6

COAT CLOSET

Accepted Answer

A coat closet is located on the first floor for your convenience. Gym bags are not permitted in the workout rooms and must be stored in the closet when not using the locker room. Items left in the coat closet when the seasons change will be removed to the lost and found and held for a maximum of 60 days before they are donated.

Question 7

POOL

Accepted Answer

There is a 30-minute time limit when others are waiting. Lanes are reserved for lap swimming, Aquatics classes, and swim lessons. Aquacize classes use the entire pool when there are over 15 participants. See lifeguard prior to entering lane. Swim lessons are scheduled anytime the pool is open and no Aquacize class is taking place. Usually only one lane at a time is used for lessons. The pool will close 30 minutes prior to Club closing time.

Question 8

POOL & WHIRLPOOL REGULATION

Accepted Answer

All Members and guests must take a soap shower prior to entering the pool or whirlpools. Hair longer than shoulder length must be capped or tied up tightly. Food and drink should be consumed in the 2nd floor lobby area. No glass containers are permitted in the pool area or sundeck. Proper attire should be worn when entering the 2nd floor from the pool area. There is no diving, running, rough play, or excessive splashing permitted. Children not toilet trained are required to wear swim diapers with snug fitted pants or swimsuit with a rubber liner. No disposable diapers are permitted. Children unable to swim the entire length of the pool on their own must have an adult accompany them in the water and children under the age of 18 are not be left unattended in the pool area unless they are taking a lesson. Balls or floats are not permitted in the pool unless being used in a swim lesson. No hanging on the lane dividers.

Question 9

GROUP EXERCISE CLASSES

Accepted Answer

Please consult the back of our class schedule for descriptions of classes. Class rules are designed to ensure safety and etiquette in the studio. They are as follows:
 • Always follow the instructor, do not attempt your own routine.
 • Be considerate of the adjacent member’s space.
 • All equipment (steps, weights, bands) must be returned to the proper storage area.
 • Arrive on time.  Entry will not be allowed 10 minutes after class has begun.
 • All classes require pre-registration. You will be able to sign up online or through the MINDBODY app.

Question 10

WEIGHT TRAINING, CARDIOVASCULAR & GROUP EXERCISE AREAS"

Accepted Answer

• Please allow other members to “work-in.” Do not tie up machines with multiple sets if others wish to use the same equipment.
 • Your cardiovascular workout is limited to 30 minutes if others are waiting.
 • Outside trainers are not allowed.
 • Personal equipment and belongings are not allowed (i.e. gym bags, purses) on the workout floor.
 • Please return your weights and re-stack your dumbbells during workouts.
 • Use a gym sanitizing wipe and wipe the equipment after use.
 • Food is not permitted in the fitness area, the group exercise studios or the pool.
 • When lifting heavy weights, use a “spotter”.
 • The use of chalk is not allowed.
 • Sneakers must be worn on the workout floor.

Question 11

CELLULAR PHONES

Accepted Answer

To create the most of each experience, there is limited use of cellular phones in the workout areas. This includes playing music.  Locker room use is prohibited.

Question 12

NOTICES

Accepted Answer

Please remember to inform the Club of any email addrees and/or address changes. Any notice shall be considered delivered when mailed to the addresses as it appears on your membership application or as subsequently changed by written notice to the Club. Speak with club management when looking to advertise or post notices within the club.

Question 13

BILLING

Accepted Answer

Monthly dues are debited from Member’s accounts through an electronic funds transfer system on a monthly basis and reflect that month’s dues. Changes in billing must be presented to the Club by the 20th of the preceding month in order to avoid an additional $25 return fee.

Question 14

ATTIRE

Accepted Answer

Proper attire is required for members and guests using the Club. Shirts and shoes are required in public and recreational areas with the exception of the pool and sundeck areas. The Club may prohibit the use of personal equipment in the Club. Appropriate attire and foot-wear are required in exercise classes and in the exercise areas.

Question 15

HOURS

Accepted Answer

Hours are 5:00 AM to 8 PM Monday through Thursday, 5:00 AM to 7 PM Friday, 7 AM to 3 PM on Saturday and Sunday. Hours are subject to change.

Question 16

CHARGES & FEES

Accepted Answer

Charges and fees for services, facilities are subject to change as deemed necessary by the Club.

Question 17

CONSTRUCTION, REPAIRS & PREVENTATIVE MAINTENANCE"

Accepted Answer

In the event that repairs, renovations or preventative maintenance is necessary, the Club may be required to restrict the use of or close one or more of the Club’s facilities. The Club may also curtail certain Club activities. There will be no reduction, suspension, abatement or apportionment of membership fees, rates or charges during such time or times when one or more of the Club’s facilities or activities are unavailable for use as a result of the requirements or repair, renovation or maintenance.

Question 18

INTERUPTIONS TO MEMBERSHIP

Accepted Answer

A leave of absence may be granted by the Club for medical or non-medical reasons. Medical freezes require a form with documentation to be submitted prior to processing the freeze. Freeze requests must be submitted 24 hours prior the billing date.  We require a freeze request to be emailed to info@glenpointefitness.com with the requested dates and members will be billed at $17/month + the applicable tax.

Question 19

DAMAGES

Accepted Answer

The member shall pay for any damage to the Club’s property by the member, member’s guest or dependent children.

Question 20

PARKING

Accepted Answer

Designated Glenpointe Fitness parking spaces are located on the lower level of the garage across from our entrance. A garage pass must be used to access the garage. Cars parked in these spots are not to exceed three hours.  A $10 replacement fee is required if lost.

Question 21

NO SMOKING

Accepted Answer

There will be NO SMOKING, including e-cigarettes or vaping permitted on the Club premises.

Question 22

SUSPENSION AND/OR TERMINATION OF MEMBERSHIP

Accepted Answer

All base agreements (ie. 12 month commitments) automatically roll to month to month agreements once the base term has been fulfilled.  Memberships are able to be cancelled once the term of the base agreement has been met and a 30 day written notice has been submitted via cancellation form.
 
Any member who is loud, offensive, uses profanity, is bothersome to other members/employees, or behaves otherwise in an unbecoming manner, or who is cited for infraction may be suspended or terminated from the club. We have the right to refuse continued membership if member’s behavior is deemed harmful to other members, employees or to Glenpointe Fitness in general. Once terminated by the Club, individuals may not rejoin facility.

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CLUB & MEMBERSHIP POLICY